FAQ
Customer Care aims to make shopping easier and worry free. For your information, we have listed some hints and FAQ below.
To talk directly with a staff member, please call 04 0034 7303 or from outside Australia +61 4 0034 7303 during Store Hours. Alternatively, email us at [email protected]
Purchasing via our Secure Website
Whether just window-shopping or looking for something in particular, we have made browsing, searching and selecting items hassle free for our customers.
While you are on any page of our website, you can utilise the Search functions at the top right of your screen. You will be able to search by Brand or Keywords as well as any combination of these.
Once you've found something you think you might want to purchase, just click "Add to my Shopping Bag". Your Shopping Bag will stay with you while browsing our store, displaying a running total at the top of your screen while you continue to shop.
We devised 6 quick steps to make purchasing online with SEAGULLGIFTS easy.
- Your Order - can be adjusted anytime while you shop, just click on the shopping bag icon at the top of the screen.
- When you're ready to purchase, just click on "Next Step:
- Membership Sign In - if you are a member of the SEAGULLGIFTS website, you can log in here to save yourself some time as your membership account will store your name, address and telephone details. If you are not a member, you can register for free membership. Should you not wish to become a member just yet, just enter your email address then click on "Continue". Your email address will only be used to send you your Order Confirmation.
- Address Details - ensure that you have both your billing and delivery address details are as you wish, as well as a contact telephone number for yourself, and for the recipient of the parcel should it be destined for an address other than your own.
- Payment and Shipping – we accept: PAY-PAL MasterCard Visa Card, Direct Deposit & Cheque. Here, you will also need to select your Shipping Method. These charges include packaging and delivery via the service you have selected within Australia and are calculated on the average weight of your total purchase as well as its destination.
- Receipt - once your payment has been approved, a receipt page complete with an order number is presented as confirmation of your purchase.These details will also be sent in the form of a tax invoice/receipt by email once your item has been shipped, along with a tracking number, so you can follow your order status. A packing slip which outlines your order will also be included when your parcel is delivered. The packing slip, however, will not contain pricing information.
Shipping Rates and Details
Please ensure you enter the correct delivery address as parcels which are returned to us as undeliverable will incur a re-dispatch fee. Freight charges paid for the original dispatch are not refundable
Your parcel will be delivered by Australia Post's eParcel service, Aust. Upon delivery, the goods must be signed for. If a signature cannot be obtained at the time of delivery, a card will be left informing you of how to collect your parcel during normal business hours. Parcels will be held by each of the delivery services for their maximum hold time. However, should you not respond to their respective calling cards and the parcel is returned to us as unclaimed, further freight charges will be payable for re-dispatch. Freight charges paid for the original dispatch are not refundable.
At SEAGULLGIFTS we take pride in the care we take with packing all of our internet, phone and order sometimes, accidents or errors happen. Notification of faulty, damaged, incorrect or missing products must be received by our Customer Service Department within 48 hours of your parcel being signed for. Should your parcel contain a damaged or faulty item, we will provide instructions on how to return goods in an appropriate manner. These details can be obtained either by telephone 04 0034 7303 or by email: [email protected]
Return of Goods Purchased from the Website:
SEAGULL GIFTS replaces any goods that arrive at their destination faulty or damaged. Notification of faulty or damaged products must be received by our Customer Service Department within 48 hours of your parcel being signed for. Under these circumstances, SeagullGifts will provide instructions on how to return goods in an appropriate manner. These details can be obtained either by telephone on.
At SEAGULL GIFTS we commit to replace or refund any undamaged item within 30 days of purchase as long as the product is returned in its original condition including unopened and unmarked packaging, and is accompanied by proof of purchase in the form of a tax invoice/receipt and/or packing slip. Delivery and handling charges on returns are not refundable for incorrect choice, and products are to be returned to the store at the customer's own cost and risk. In order to process your return of goods, please be sure to include a note explaining the reason for the return as well as your daytime contact telephone number so that our Customer Service Team are able to contact you. Goods should be sent to the following address:
A staff member will be required to contact you to arrange a refund if the store is unable to replace or exchange the goods returned. We can process a refund by re-imbursing your credit card, or by returning funds to your PayPal account - whichever payment method was used to pay for your order.
Purchasing via Phone :
SeagullGifts' staff is only too happy to help you with any pre-purchase enquiries you may have, as well as take an order and arrange payment by credit card or cheque if you prefer. We can be contacted directly on: 04 0034 7303.